Privacy Policy

Data Controller

DPERFECTREALESTATE LIMITED is the data controller responsible for determining how and why personal data is collected, used, stored and protected in connection with our business activities.

We provide services relating to the buying and selling of our own properties, residential property rentals, affordable housing and consultancy support for housing associations, local authorities and other organisations.

We are committed to protecting the privacy and personal information of our clients, prospective tenants, landlords, business partners, suppliers and other individuals who interact with us.

For privacy-related enquiries, please contact us using the contact details published on our official website.

2. Personal Data Collected

Depending on the nature of our relationship with you and the services we provide, we may collect the following categories of personal data:

Personal identification information: Name, title, date of birth where necessary, and other identifying details.
Contact information: Residential or business address, email address and telephone number.
Property-related information: Property addresses, tenancy details, rental applications, property ownership information and correspondence relating to property transactions.
Financial information: Relevant payment records, rental payment information and transaction details where necessary.
Employment and income information: Employment details, proof of income and affordability information where required for tenancy or housing assessments.
Business information: Professional details, organisational affiliations and correspondence relating to consultancy services, contracts and business relationships.
Communication records: Emails, enquiries, forms, complaints, feedback and other communications with our company.
Technical information: Where applicable, information about website usage, IP addresses, device information and cookies, subject to applicable data protection requirements.
Additional information: Any other personal data you voluntarily provide or that we are lawfully required to collect in connection with our services.

We aim to collect only the personal information that is necessary for the relevant purpose.

3. Purpose of Collecting Personal Data

DPERFECTREALESTATE LIMITED collects and processes personal data for legitimate business purposes, including:

Property sales and purchases: To manage enquiries, assess transactions, communicate with buyers and sellers, and fulfil contractual obligations.
Rental and property management: To process rental enquiries and applications, manage tenancies, communicate with tenants and handle property-related matters.
Affordable housing services: To support housing-related enquiries, assess relevant eligibility information where appropriate, and work with housing associations, local authorities and other organisations.
Consultancy and advisory services: To provide professional advice, guidance and support to housing associations, local authorities and other organisations.
Customer service and communication: To respond to enquiries, provide updates, manage complaints and maintain business relationships.
Payments and financial administration: To process payments, maintain appropriate financial records and manage invoices and transactions.
Legal and regulatory compliance: To comply with applicable laws, regulatory requirements, lawful requests and record-keeping obligations.
Security and fraud prevention: To protect our business, property, clients and other individuals against fraud, misuse and unlawful activity.
Website administration: To maintain website functionality, improve user experience and manage security, where applicable.
Business operations: To administer contracts, maintain records, manage suppliers and partners, and support the effective operation of our business.

We will process personal data only where we have an appropriate lawful basis under applicable data protection law, such as contractual necessity, compliance with a legal obligation, legitimate interests or consent, where appropriate.

We will not use personal data for purposes that are incompatible with the purposes for which it was collected unless permitted by law.